Returns & refunds

The short version

You have 30 days from delivery to send anything back. It needs to be in resalable condition with its packaging. We don't ask why.

How to start a return

Email us with your order number and what you're sending back. We reply with a returns label and an address within one business day.

Who pays postage

If the item is faulty, damaged in transit, or not what was described, we cover return postage and refund in full. If you simply changed your mind, return postage is on you.

Refund timing

Refunds are issued to the original payment method within 3 business days of the return arriving. Your bank may take another few days to show it.

Exceptions

For hygiene reasons we can't accept returns on in-ear audio products once the seal is broken, unless they're faulty.