Frequently asked questions

Where is my order?

Check the tracking page with your order number and email. If tracking hasn't updated in five days, email us and we will chase the courier.

Can I change my address after ordering?

Yes, if the order hasn't shipped. Email us straight away with your order number.

Do you ship internationally?

42 countries. Pick yours at checkout to see the exact cost and delivery window.

Is checkout secure?

Yes. Payments are processed by an external provider over an encrypted connection, and card details never touch our servers.

Do you offer bulk or wholesale pricing?

For orders over 25 units, email us and we will quote.

Something arrived damaged.

Send a photo with your order number. We ship a replacement the same day, no return needed for low-value items.